Ombudsman For Long Term Insurance

How to Submit a Complaint

Follow these simple steps on how to submit a complaint through us.


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We have our brochure in multiple languages.
Afrikaans, English, South Sotho, Xhosa and Zulu


Complaints Information

All you need to know, when submitting a complaint.

How to Complain

Follow these simple steps on how to submit a complaint through us.

Submit a Complaint

Complete our complaint form if you want to submit a complaint on line.

Common Problems

The kind of problems we deal with on a daily basis.


Some hints to help policyholders.

Latest News

Annual Report 2015 – Now Published

View Annual Report 2015

Posted on May 24, 2016

Complaints Data 2015 – Now Published

Figures published for the period from 1 January to 31 December 2015. View Complaints...

Posted on May 24, 2016

Ombudsman helps consumers recover R184.4m from long-term insurers

The office of the Ombudsman for Long-term Insurance recovered R184,4m in the form of...

Posted on May 24, 2016

Frequently Asked Questions Answered

You may submit a complaint to our office if you have raised the complaint with the insurer but the insurer has not been able to resolve the complaint to your satisfaction.

Complaints should preferably be lodged in writing to our office either via fax, post, email or through our online complaint submission form on our website We also accept telephonic or walk-in complaints. The information we need from you is contained in the topic “How to Submit a Complaint”.

You can complain in writing but we also provide a telephonic or walk-in service.

Our Rules are Binding on Insurers

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