(T) +27 21 657 5000
(F) +27 21 674 0951
(E) info@ombud.co.za

Third Floor,
Sunclare Building,
21 Dreyer Street,
Claremont,
Cape Town, 7700

Private Bag X45,
Claremont,
Cape Town, 7735

We commonly receive complaints relating to:

• Conclusion of contracts of insurance;
• Interpretation of proposal forms and policy provisions;
• Lump sum and income disability benefits;
• Annuities;
• Funeral policies;
• Rejection of claims by insurers because of:
• non-compliance with policy provisions;
• breach of warranties;
• pre-existing conditions;
• non-disclosure;
• fraudulent claims;
• Cancellation of policies by policyholders because of:
• mis-selling and misrepresentations;
• Lapsing and re-instatement of policies;
• Communication, administration and other errors by insurers;
• Compensation for poor service.
• Policy values