

| 9.30 | - | Registration/Tea |
| 10.00 | - | Welcome |
| 10.10 | - | The approach of the Ombudsman’s office to disability claims - Mr Justice P M Nienaber |
| 10.35 | - | The interpretation of disability benefits in policy contracts (traditional and new generation products) – Eddie de Beer and Sue Myrdal. |
| 11.25 | - | Lumpsum disability – a questionable product – Don McKay (slides) |
| 11.50 | - | Non-disclosure and change of occupation during the lifetime of the policy - Annemi Slabbert See, too, Forfeiture of Premiums. |
| 12.30 | - | Lunch |
| 13.15 | - | The defence of late submissions of Disability Claims: Some case studies – Jennifer Preiss |
| 13.55 | - | General Discussion |