Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 27 52.9% 24 47.1%
Claims declined(policy terms or conditions not recognised or met) 59 43.7% 76 56.3%
Claims declined(non-disclosure) 0 0.0% 11 100.0%
Dissatisfaction with policy performance and maturity values 1 33.3% 2 66.7%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 0 0.0% 1 100.0%
Lapsing 1 33.3% 2 66.7%
Miscellaneous 1 50.0% 1 50.0%
Total 89 43.2% 117 56.8%

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