Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 13 41.9% 18 58.1%
Claims declined(policy terms or conditions not recognised or met) 20 35.7% 36 64.3%
Claims declined(non-disclosure) 0 0.0% 0 0.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 1 100.0% 0 0.0%
Lapsing 1 20.0% 4 80.0%
Miscellaneous 0 0.0% 0 0.0%
Total 35 37.6% 58 62.4%

Return to Main: Complaints Data

Subscribe to our Newsletter