Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 50 50.0% 50 50.0%
Claims declined(policy terms or conditions not recognised or met) 41 25.3% 121 74.7%
Claims declined(non-disclosure) 0 0.0% 1 100.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 8 100.0%
Dissatisfaction with surrender or paid up values 3 30.0% 7 70.0%
Misselling 1 50.0% 1 50.0%
Lapsing 3 25.0% 9 75.0%
Miscellaneous 1 50.0% 1 50.0%
Total 99 33.3% 198 66.7%

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