Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 6 60.0% 4 40.0%
Claims declined(policy terms or conditions not recognised or met) 8 53.3% 7 46.7%
Claims declined(non-disclosure) 1 33.3% 2 66.7%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 1 100.0% 0 0.0%
Miscellaneous 0 0.0% 0 0.0%
Total 16 55.2% 13 44.8%

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