Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 9 60.0% 6 40.0%
Claims declined(policy terms or conditions not recognised or met) 40 43.5% 52 56.5%
Claims declined(non-disclosure) 0 0.0% 0 0.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 1 25.0% 3 75.0%
Miscellaneous 0 0.0% 1 100.0%
Total 50 44.6% 62 55.4%

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