Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 2 7.4% 25 92.6%
Claims declined(policy terms or conditions not recognised or met) 12 23.1% 40 76.9%
Claims declined(non-disclosure) 2 12.5% 14 87.5%
Dissatisfaction with policy performance and maturity values 1 8.3% 11 91.7%
Dissatisfaction with surrender or paid up values 0 0.0% 6 100.0%
Misselling 0 0.0% 2 100.0%
Lapsing 1 20.0% 4 80.0%
Miscellaneous 1 7.7% 12 92.3%
Total 19 14.3% 114 85.7%

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