Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 14 42.4% 19 57.6%
Claims declined(policy terms or conditions not recognised or met) 6 23.1% 20 76.9%
Claims declined(non-disclosure) 4 16.0% 21 84.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 0 0.0% 0 0.0%
Miscellaneous 0 0.0% 1 100.0%
Total 24 28.2% 61 71.8%

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