Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 16 42.1% 22 57.9%
Claims declined(policy terms or conditions not recognised or met) 12 29.3% 29 70.7%
Claims declined(non-disclosure) 0 0.0% 0 0.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 13 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 1 100.0%
Misselling 1 33.3% 2 66.7%
Lapsing 4 50.0% 4 50.0%
Miscellaneous 0 0.0% 2 100.0%
Total 33 31.1% 73 68.9%

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