Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 0 0.0% 1 100.0%
Claims declined(policy terms or conditions not recognised or met) 3 13.6% 19 86.4%
Claims declined(non-disclosure) 1 16.7% 5 83.3%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 0 0.0% 0 0.0%
Miscellaneous 0 0.0% 0 0.0%
Total 4 13.8% 25 86.2%

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