Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 20 32.3% 42 67.7%
Claims declined(policy terms or conditions not recognised or met) 28 30.4% 64 69.6%
Claims declined(non-disclosure) 2 6.7% 28 93.3%
Dissatisfaction with policy performance and maturity values 0 0.0% 12 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 2 100.0%
Misselling 1 25.0% 3 75.0%
Lapsing 4 33.3% 8 66.7%
Miscellaneous 3 11.1% 24 88.9%
Total 58 24.1% 183 75.9%

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