Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 4 50.0% 4 50.0%
Claims declined(policy terms or conditions not recognised or met) 3 50.0% 3 50.0%
Claims declined(non-disclosure) 1 50.0% 1 50.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 1 33.3% 2 66.7%
Misselling 0 0.0% 0 0.0%
Lapsing 0 0.0% 0 0.0%
Miscellaneous 0 0.0% 0 0.0%
Total 9 47.4% 10 52.6%

Return to Main: Complaints Data

Subscribe to our Newsletter