Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 5 71.4% 2 28.6%
Claims declined(policy terms or conditions not recognised or met) 27 43.5% 35 56.5%
Claims declined(non-disclosure) 0 0.0% 0 0.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 1 25.0% 3 75.0%
Miscellaneous 0 0.0% 0 0.0%
Total 33 45.2% 40 54.8%

Return to Main: Complaints Data

Subscribe to our Newsletter