Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 5 23.8% 16 76.2%
Claims declined(policy terms or conditions not recognised or met) 7 20.0% 28 80.0%
Claims declined(non-disclosure) 0 0.0% 13 100.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 11 100.0%
Dissatisfaction with surrender or paid up values 1 12.5% 7 87.5%
Misselling 0 0.0% 0 0.0%
Lapsing 0 0.0% 0 0.0%
Miscellaneous 0 0.0% 14 100.0%
Total 13 12.7% 89 87.3%

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