Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 41 53.2% 36 46.8%
Claims declined(policy terms or conditions not recognised or met) 41 17.6% 192 82.4%
Claims declined(non-disclosure) 1 4.3% 22 95.7%
Dissatisfaction with policy performance and maturity values 2 66.7% 1 33.3%
Dissatisfaction with surrender or paid up values 0 0.0% 1 100.0%
Misselling 0 0.0% 2 100.0%
Lapsing 5 38.5% 8 61.5%
Miscellaneous 0 0.0% 2 100.0%
Total 90 25.4% 264 74.6%

Return to Main: Complaints Data

Subscribe to our Newsletter