Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 5 50.0% 5 50.0%
Claims declined(policy terms or conditions not recognised or met) 6 60.0% 4 40.0%
Claims declined(non-disclosure) 0 0.0% 0 0.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 1 100.0% 0 0.0%
Lapsing 4 66.7% 2 33.3%
Miscellaneous 1 25.0% 3 75.0%
Total 17 54.8% 14 45.2%

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