Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 16 29.6% 38 70.4%
Claims declined(policy terms or conditions not recognised or met) 20 25.0% 60 75.0%
Claims declined(non-disclosure) 2 33.3% 4 66.7%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 1 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 6 54.5% 5 45.5%
Miscellaneous 1 20.0% 4 80.0%
Total 45 28.7% 112 71.3%

Return to Main: Complaints Data

Subscribe to our Newsletter