Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service  17 30.9% 38 69.1%
Claims declined(policy terms or conditions not recognised or met) 8 11.4% 62 88.6%
Claims declined(non-disclosure) 0 0.0% 1 100.0%
Dissatisfaction with policy performance and maturity values 1 50.0% 1 50.0%
Dissatisfaction with surrender or paid up values 0 0.0% 4 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 1 25.0% 3 75.0%
Miscellaneous 1 33.3% 2 66.7%
Total 28 20.1% 111 79.9%

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