Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service  11 37.9% 18 62.1%
Claims declined(policy terms or conditions not recognised or met) 17 30.4% 39 69.6%
Claims declined(non-disclosure) 1 14.3% 6 85.7%
Dissatisfaction with policy performance and maturity values 0 0.0% 1 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 1 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 0 0.0% 0 0.0%
Miscellaneous 2 20.0% 8 80.0%
Total 31 29.8% 73 70.2%

Return to Main: Complaints Data

Subscribe to our Newsletter