Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 6 66.7% 3 33.3%
Claims declined(policy terms or conditions not recognised or met) 6 40.0% 9 60.0%
Claims declined(non-disclosure) 1 25.0% 3 75.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 0 0.0% 0 0.0%
Miscellaneous 0 0.0% 0 0.0%
Total 13 46.4% 15 53.6%

Return to Main: Complaints Data

Subscribe to our Newsletter