Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 2 40.0% 3 60.0%
Claims declined(policy terms or conditions not recognised or met) 7 43.8% 9 56.2%
Claims declined(non-disclosure) 0 0.0% 4 100.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 1 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 1 100.0% 0 0.0%
Miscellaneous 1 20.0% 4 80.0%
Total 11 34.4% 21 65.6%

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