Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 10 55.6% 8 44.4%
Claims declined(policy terms or conditions not recognised or met) 17 29.8% 40 70.2%
Claims declined(non-disclosure) 0 0.0% 1 100.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 1 100.0% 0 0.0%
Misselling 0 0.0% 1 100.0%
Lapsing 0 0.0% 1 100.0%
Miscellaneous 1 33.3% 2 66.7%
Total 29 35.4% 53 64.6%

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