Details of Finalised Cases resolved by Nature of Complaint
Nature of Complaint No. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer %
Poor communications/documents or information not supplied/poor service 2 8.3% 22 91.7%
Claims declined(policy terms or conditions not recognised or met) 8 16.7% 40 83.3%
Claims declined(non-disclosure) 2 20.0% 8 80.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 10 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 6 100.0%
Misselling 0 0.0% 2 100.0%
Lapsing 0 0.0% 6 100.0%
Miscellaneous 3 15.8% 16 84.2%
Total 15 12.0% 110 88.0%

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