Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases

%

Poor communications/documents or information not supplied/poor service 7 31.8% 15 68.2%
Claims declined(policy terms or conditions not recognised or met) 13 25.5% 38 74.5%
Claims declined(non-disclosure) 5 25.0% 15 75.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 1 50.0% 1 50.0%
Miscellaneous 1 33.3% 2 66.7%
TOTAL 27 27.6% 71 72.4%

Return to Main: Complaints Data

Subscribe to our Newsletter