Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases

%

Poor communications/documents or information not supplied/poor service 12 33.3% 24 66.7%
Claims declined(policy terms or conditions not recognised or met) 20 29.4% 48 70.6%
Claims declined(non-disclosure) 0 0.0% 3 100.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 3 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 2 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 6 75.0% 2 25.0%
Miscellaneous 2 20.0% 8 80.0%
TOTAL 40 30.8% 90 69.2%

Return to Main: Complaints Data

Subscribe to our Newsletter