Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases

%

Poor communications/documents or information not supplied/poor service 9 52.9% 8 47.1%
Claims declined(policy terms or conditions not recognised or met) 28 27.2% 75 72.8%
Claims declined(non-disclosure) 0 0.0% 0 0.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 4 57.1% 3 42.9%
Miscellaneous 0 0.0% 1 100.0%
TOTAL 41 32.0% 87 68.0%

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