Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases

%

Poor communications/documents or information not supplied/poor service 22 51.2% 21 48.8%
Claims declined(policy terms or conditions not recognised or met) 39 37.1% 66 62.9%
Claims declined(non-disclosure) 0 0.0% 0 0.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 7 100.0%
Dissatisfaction with surrender or paid up values 1 100.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 2 16.7% 10 83.3%
Miscellaneous 3 75.0% 1 25.0%
TOTAL 67 38.3% 105 61.7%

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