Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT  W/P Resolved in favour of Complainant  W/P Resolved in favour of Insurer
No.of Cases % No.of Cases

%

Poor communications/documents or information not supplied/poor service 7 41.2% 10 58.8%
Claims declined(policy terms or conditions not recognised or met) 10 29.4% 24 70.6%
Claims declined(non-disclosure) 0 0.0% 0 0.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 3 100.0%
Dissatisfaction with surrender or paid up values 1 33.3% 2 66.7%
Misselling 0 0.0% 0 0.0%
Lapsing 5 100.0% 0 0.0%
Miscellaneous 2 66.7% 1 33.3%
TOTAL 25 38.5% 40 61.5%

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