Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases

%

Poor communications/documents or information not supplied/poor service 9 29.0% 22 71.0%
Claims declined(policy terms or conditions not recognised or met) 30 25.9% 86 74.1%
Claims declined(non-disclosure) 0 0.0% 0 0.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 1 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 2 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 1 33.3% 2 66.7%
Miscellaneous 2 15.4% 11 84.6%
TOTAL 42 25.3% 124 74.7%

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