Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT  W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases

%

Poor communications/documents or information not supplied/poor service 10 32.3% 21 67.7%
Claims declined(policy terms or conditions not recognised or met) 18 30.0% 42 70.0%
Claims declined(non-disclosure) 7 33.3% 14 66.7%
Dissatisfaction with policy performance and maturity values 0 0.0% 1 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 0 0.0% 2 100.0%
Miscellaneous 0 0.0% 14 100.0%
TOTAL 35 27.1% 94 72.9%

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