Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases

%

Poor communications/documents or information not supplied/poor service 5 38.5% 8 61.5%
Claims declined(policy terms or conditions not recognised or met) 9 21.4% 33 78.6%
Claims declined(non-disclosure) 0 0.0% 5 100.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 0 0.0% 0 0.0%
Miscellaneous 1 50.0% 1 50.0%
TOTAL 15 24.2% 47 75.8%

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