Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases

%

Poor communications/documents or information not supplied/poor service 42 49.4% 43 50.6%
Claims declined(policy terms or conditions not recognised or met) 60 33.9% 117 66.1%
Claims declined(non-disclosure) 1 10.0% 9 90.0%
Dissatisfaction with policy performance and maturity values 1 33.3% 2 66.7%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 1 100.0% 0 0.0%
Lapsing 7 33.3% 14 66.7%
Miscellaneous 3 15.8% 16 84.2%
TOTAL 115 36.4% 201 63.6%

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