Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant  W/P Resolved in favour of Insurer
No.of Cases % No.of Cases

%

Poor communications/documents or information not supplied/poor service 34 37.8% 56 62.2%
Claims declined(policy terms or conditions not recognised or met) 68 41.2% 97 58.8%
Claims declined(non-disclosure) 5 23.8% 16 76.2%
Dissatisfaction with policy performance and maturity values 4 30.8% 9 69.2%
Dissatisfaction with surrender or paid up values 1 7.7% 12 92.3%
Misselling 0 0.0% 0 0.0%
Lapsing 10 43.5% 13 56.5%
Miscellaneous 10 18.2% 45 81.8%
TOTAL 132 34.7% 248 65.3%

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