Stats on Finalised cases per Nature of Complaint
NATURE OF COMPLAINT W/P Resolved in favour of Complainant  W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 23 34.3% 44 65.7%
Claims declined(policy terms or conditions not recognised or met) 17 26.2% 48 73.8%
Claims declined(non-disclosure) 1 20.0% 4 80.0%
Dissatisfaction with policy performance and maturity values 1 4.2% 23 95.8%
Dissatisfaction with surrender or paid up values 0 0.0% 3 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 5 33.3% 10 66.7%
Miscellaneous 8 33.3% 16 66.7%
TOTAL 55 27.1% 148 72.9%

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