Stats on Finalised cases per Nature of Complaint
NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 13 30.2% 30 69.8%
Claims declined(policy terms or conditions not recognised or met) 46 44.7% 57 55.3%
Claims declined(non-disclosure) 2 20.0% 8 80.0%
Dissatisfaction with policy performance and maturity values 1 8.3% 11 91.7%
Dissatisfaction with surrender or paid up values 2 25.0% 6 75.0%
Misselling 0 0.0% 2 100.0%
Lapsing 3 37.5% 5 62.5%
Miscellaneous 6 17.1% 29 82.9%
TOTAL 73 33.0% 148 67.0%

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