Stats on Finalised cases per Nature of Complaint
NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 8 66.7% 4 33.3%
Claims declined(policy terms or conditions not recognised or met) 22 27.5% 58 72.5%
Claims declined(non-disclosure) 0 0.0% 0 0.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 1 100.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 1 33.3% 2 66.7%
Miscellaneous 0 0.0% 3 100.0%
TOTAL 32 32.3% 67 67.7%

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