Stats on Finalised cases per Nature of Complaint
NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 41 39.4% 63 60.6%
Claims declined(policy terms or conditions not recognised or met) 45 30.2% 104 69.8%
Claims declined(non-disclosure) 3 13.0% 20 87.0%
Dissatisfaction with policy performance and maturity values 4 44.4% 5 55.6%
Dissatisfaction with surrender or paid up values 0 0.0% 4 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 2 8.7% 21 91.3%
Miscellaneous 9 25.0% 27 75.0%
TOTAL 104 29.9% 244 70.1%

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