Stats on Finalised cases per Nature of Complaint
NATURE OF COMPLAINT W/P Resolved in favour of Complainant  W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 23 43.4% 30 56.6%
Claims declined(policy terms or conditions not recognised or met) 29 18.0% 132 82.0%
Claims declined(non-disclosure) 2 40.0% 3 60.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 3 100.0%
Dissatisfaction with surrender or paid up values 1 25.0% 3 75.0%
Misselling 0 0.0% 1 100.0%
Lapsing 1 7.7% 12 92.3%
Miscellaneous 1 14.3% 6 85.7%
TOTAL 57 23.1% 190 76.9%

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