Stats on Finalised cases per Nature of Complaint
NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 4 15.4% 22 84.6%
Claims declined(policy terms or conditions not recognised or met) 12 25.0% 36 75.0%
Claims declined(non-disclosure) 2 18.2% 9 81.8%
Dissatisfaction with policy performance and maturity values 0 0.0% 9 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 8 100.0%
Misselling 0 0.0% 1 100.0%
Lapsing 0 0.0% 4 100.0%
Miscellaneous 5 21.7% 18 78.3%
TOTAL 23 17.7% 107 82.3%

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