Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 15 42.9% 20 57.1%
Claims declined(policy terms or conditions not recognised or met) 6 12.2% 43 87.8%
Claims declined(non-disclosure) 4 26.7% 11 73.3%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 0 0.0% 3 100.0%
Miscellaneous 1 50.0% 1 50.0%
TOTAL 26 25.0% 78 75.0%

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