Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 16 41.0% 23 59.0%
Claims declined(policy terms or conditions not recognised or met) 16 25.8% 46 74.2%
Claims declined(non-disclosure) 2 40.0% 3 60.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 3 100.0%
Dissatisfaction with surrender or paid up values 2 50.0% 2 50.0%
Misselling 1 100.0% 0 0.0%
Lapsing 1 100.0% 0 0.0%
Miscellaneous 0 0.0% 6 100.0%
TOTAL 38 31.4% 83 68.6%

Return to Main: Complaints Data

Subscribe to our Newsletter