Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant  W/P Resolved in favour of Insurer 
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 3 33.3% 6 66.7%
Claims declined(policy terms or conditions not recognised or met) 3 5.8% 49 94.2%
Claims declined(non-disclosure) 0 0.0% 2 100.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 0 0.0%
Misselling 0 0.0% 0 0.0%
Lapsing 0 0.0% 0 0.0%
Miscellaneous 0 0.0% 0 0.0%
TOTAL 6 9.5% 57 90.5%

Return to Main: Complaints Data

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