Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant 

W/P Resolved in favour of Insurer

No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 10 25.6% 29 74.4%
Claims declined(policy terms or conditions not recognised or met) 9 13.2% 59 86.8%
Claims declined(non-disclosure) 0 0.0% 1 100.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 4 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 3 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 1 16.7% 5 83.3%
Miscellaneous 0 0.0% 5 100.0%
TOTAL 20 15.9% 106 84.1%

Return to Main: Complaints Data

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