Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 9 30.0% 21 70.0%
Claims declined(policy terms or conditions not recognised or met) 13 22.0% 46 78.0%
Claims declined(non-disclosure) 1 9.1% 10 90.9%
Dissatisfaction with policy performance and maturity values 0 0.0% 0 0.0%
Dissatisfaction with surrender or paid up values 0 0.0% 2 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 1 50.0% 1 50.0%
Miscellaneous 2 28.6% 5 71.4%
TOTAL 26 23.4% 85 76.6%

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