Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant 

W/P Resolved in favour of Insurer 

Poor communications/documents or information not supplied/poor service 56 50.0% 56 50.0%
Claims declined(policy terms or conditions not recognised or met) 50 29.2% 121 70.8%
Claims declined(non-disclosure) 3 15.8% 16 84.2%
Dissatisfaction with policy performance and maturity values 0 0.0% 1 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 3 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 7 35.0% 13 65.0%
Miscellaneous 0 0.0% 4 100.0%
TOTAL 116 35.2% 214 64.8%

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