Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT W/P Resolved in favour of Complainant W/P Resolved in favour of Insurer
No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 52 38.2% 84 61.8%
Claims declined(policy terms or conditions not recognised or met) 68 36.4% 119 63.6%
Claims declined(non-disclosure) 4 13.8% 25 86.2%
Dissatisfaction with policy performance and maturity values 5 20.8% 19 79.2%
Dissatisfaction with surrender or paid up values 1 9.1% 10 90.9%
Misselling 1 100.0% 0 0.0%
Lapsing 11 57.9% 8 42.1%
Miscellaneous 4 14.8% 23 85.2%
TOTAL 146 33.6% 288 66.4%

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