Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant

W/P Resolved in favour of Insurer

No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 23 25.0% 69 75.0%
Claims declined(policy terms or conditions not recognised or met) 9 18.8% 39 81.3%
Claims declined(non-disclosure) 0 0.0% 4 100.0%
Dissatisfaction with policy performance and maturity values 1 3.7% 26 96.3%
Dissatisfaction with surrender or paid up values 0 0.0% 4 100.0%
Misselling 0 0.0% 0 0.0%
Lapsing 3 30.0% 7 70.0%
Miscellaneous 1 10.0% 9 90.0%
TOTAL 37 19.0% 158 81.0%

Return to Main: Complaints Data

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