Stats on Finalised cases per Nature of Complaint

NATURE OF COMPLAINT

W/P Resolved in favour of Complainant 

W/P Resolved in favour of Insurer 

No.of Cases % No.of Cases %
Poor communications/documents or information not supplied/poor service 12 22.6% 41 77.4%
Claims declined(policy terms or conditions not recognised or met) 44 34.6% 83 65.4%
Claims declined(non-disclosure) 0 0.0% 9 100.0%
Dissatisfaction with policy performance and maturity values 0 0.0% 17 100.0%
Dissatisfaction with surrender or paid up values 0 0.0% 3 100.0%
Misselling 0 0.0% 1 100.0%
Lapsing 1 25.0% 3 75.0%
Miscellaneous 4 10.3% 35 89.7%
TOTAL 61 24.1% 192 75.9%

Return to Main: Complaints Data

Subscribe to our Newsletter